Find Here the Most Common Cleaning Services FAQ

Help & FAQs

Getting Started

How do I create a X-Act Care Cleaning Services Account?

How do I create a X-Act Care Cleaning Services Account?

X-Act Care Cleaning Services Account

You will create a X-Act Care Cleaning Services account with us after you schedule your first booking. Go to our booking page and request a cleaning, then you will receive an email confirmation about the cleaning service details. Follow the instructions and get ready to receive one of the best cleaning service experience you will ever have.

Do you do cleaning service near me?

We do cleaning service in most North Dallas surroundings, this includes cities such as Mesquite, Garland, Plano, Richardson, Irving, Rockwall, Sachse, Wylie and more.

What is included in a standard cleaning?

Standard Cleaning Logo

The Standard cleaning includes all the basic cleaning that a property needs if it’s done with consistency every week or every two weeks.

Standard Cleaning Checklist:

Bedrooms:

  • All areas dusted-on top, on the front and underneath
  • Bed linens changed
  • Mirrors washed, cleaned and dried
  • Dust windowsills
  • Dust door frames and switch plates
  • Vacuum under the bed if accessible
  • Trash emptied
  • Baseboards and crown molding dusted
  • Lamp shades dusted
  • Ceiling fan dusted
  • Carpets vacuumed
  • Overall appearance of the room left neat and tidy

Bathrooms:

  • Tub thoroughly cleaned, rinsed, and left shining
  • Tiles and chrome cleaned and left shining
  • Sinks scrubbed and left shining/faucets checked
  • Toilets scrubbed inside and out including base and behind
  • Vanity top cleaned (all items removed and replaced)
  • Mirrors cleaned
  • Sills wiped down
  • Trash emptied
  • Baseboards and crown molding dusted 
  • Vacuum and/or mop floor

Living Areas:

  • All furniture dusted (all items moved and replaced)
  • Picture frames dusted
  • Dust windowsills
  • Cobwebs removed
  • Couch and cushions straightened
  • and vacuumed
  • Newspapers, magazines and books straightened
  • Hardwood or tile floors damp mopped
  • Lamp shades dusted
  • Glass tables cleaned
  • Baseboards and crown molding dusted
  • Ceiling fan dusted
  • Carpets vacuumed
  • Overall appearance of the room left neat and tidy

Kitchen:

  • Outside of cabinets cleaned
  • Outside of drawers cleaned
  • Clean top and front of stove
  • Dust baseboards and crown moldings
  • Dust windowsills
  • Vacuum
  • Wipe down switch plates, doors
  • Mop floors
  • Make it look as new as possible

What is the cleaning service cost?

Cleraning cost

It is pretty hard to know the cleaning service cost and give a standard price to absolutely everything. However, it is very easy to find out how much you will pay by just writing the basic information of your property and what needs to be cleaned.

Find out about the cleaning cost here

Do you bring your own cleaning supplies, products and equipment?

Yes, we bring all of our cleaning supplies, products and equipment. However, if there is a specific work previously agreed upon each party, we can make an exception and use your supplies by request and approval by the area manager

Can I request special tasks or extras?

Can I request special tasks or extras?

 

request special tasks

Yes. Once we do your booking, you can reach out to our team to make any special requests. Although it may have an added value, we will do everything possible to meet your cleaning needs. When you request special tasks, take into account that we may or may not be able to accommodate immediately. If you have any questions when you are booking a service please contact us at (469)-742-3993

How do I book My first Appointment

How do I book My first Appointment?

You can book your first appointment directly from our booking page

Manage Your Account

How do I log into my account?

Login and manage your account, bookings, billing information and passwords HERE.

 

X-Act Care cleaning Your Trust and Safety is our priority.

How do I change my password?

Login to your X-Act Care account here. Go to the top right menu and choose change password. The system will ask you for your old password and new password.

How do I reset my password?

If you forget your password and need to reset it, click HERE.

Click and Forgot Password and follow the instructions.

x-act care Reset password

How do I change my address?

You can login to you account page and go to settings, then change your address or personal information. You can also contact us, we will gladly make the change for you.

How do I change my credit card?

Login to your customer account here.

Once you are in, navigate to the top right corner, then click on your name and then click on “Billing info”

 

How do I book a cleaning appointment?

book a cleaning appointment

Book a cleaning Appointment

In order book a cleaning appointment your first appointment is easy. Just go to the Book Now page and start filling up the requested information. You will get questions about your needs, number of bathrooms, bedrooms, your address and how often you want the services.

Pricing & Policies

How can I view my X-Act Care Cleaning Services credits?

Cleaning Services Credits

Cleaning Services Credits

You view your cleaning services credits by logging into your launch 27 account and go to the credit section. You can also buy a gift card here

Can I apply a coupon to an existing appointment?

Apply a Coupon

Apply a Coupon

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed. Coupons will be found on this link

Trust & Safety

Can I trust my X-Act Care Cleaning Professional?

Can I trust my X-Act Care Cleaning Professional?

 

trust my X-Act Care Cleaning Professional

Of course you can trust my X-Act Care Cleaning Professionals. Our X-Act Care team screens each and every applicant when it comes to hiring. Whether we have an employee or a contractor, they go through a rigorous scrutiny before hiring or subcontracting. Then they receive specific training focused on their area of expertise.

What happens if something goes wrong during my appointment?

Unexpected Emergency

What happens if something goes wrong during my appointment?

We are expecting to arrive on time and have full access to the areas we are planning to clean. We know sometimes there are emergencies and inconvenient. if something unexpected happens, but if something goes wrong we appreciate that you give us a call immediately at (469)-742-3993.

Is my billing information kept safe and secure?

Absolutely! We keep your billing information private. You can have your credit card on file in our system. Our dedicated system Launch 27 is 100% secure. Your information is encrypted and saved in our Launch27 secure servers.

Do the cleaning professionals go through a background check?

Background Check

Background Ckeck

Yes, all our cleaning professionals go through a background check. A critical part of our extensive hiring process is to conduct a background check on potential new hires. Background checks help us reduce the risk for our company and most importantly to protect our clients’ homes and businesses. We only hire candidates who have great potential to align with our norms and our clients’ needs. In order to get the most out of the process, we conduct it properly, using specialized third party services.

What is your policy on satisfaction guaranteed?

Satisfaction Guaranteed

Your satisfaction guaranteed will be at 100%

If you are not completely satisfied with any part of your service, we will return to your home to re-clean the area/task within 24-hours or we’ll apply a credit into your account towards our next visit. If you are home and notice that the cleaner overlook something please don’t keep it to yourself, tell the cleaner to re-clean the area or call our office before the cleaner leaves your home. Please contact the office as soon as possible during our normal business hours. Our company X-Act Care Cleaning Services has a 48 HOUR WARRANTY PERIOD from the day and time of completion of the cleaning. If we have missed an area, damaged or broken an item, please call within that time frame and we will come out and re-clean the area in question. We work very hard to avoid these issues by training our staff to be careful and detail oriented, and by inspecting our work. Complaints filed more than 48 hours after the completion of cleaning fall outside the warranty period, and unfortunately may not be covered. X-Act Care Cleaning Services will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly, or usage.
X-Act Care Cleaning Services is not responsible for not completing or providing the Service as a result of a breach of a warranty by the Customer (including a failure by the Customer to provide proper access to the property, utility services or a safe working environment); or any damages caused by defective cleaning materials or cleaning equipment provided by the Customer; not completing or providing the Service as a result of the Cleaner not proceeding for health and safety reasons; any loss or damage incurred by the Customer or any third party as a result of the effects of a force -majeure, being any event beyond the reasonable control of X-Act Care Cleaning Services; not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service; existing dirt, wear, damage or stains that cannot be completely cleaned or removed; any wear or discoloring of fabric or surfaces becoming more visible once dirt has been removed; any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or the cost of any key replacement or locksmith fees, unless keys were lost by X-Act Care Cleaning Services or the Cleaner.

What is your refund policy?

Refund Policy X-Act Care

Refund Policy

Your refund policy states that you may be entitled to a refund, but you need to read this information before. We normally don’t charge you until we finish our cleaning services. If you are not completely satisfied with any part of your service, we will return to your home to re-clean the area/task within 24-hours or we’ll apply a credit into your account towards our next visit. This will not apply if you are home upon completion. If you are home and notice that the cleaner overlook something please don’t keep it to yourself, tell the cleaner to re-clean the area or call our office before the cleaner leaves your home. Please contact the office as soon as possible during our normal business hours. Our company X-Act Care Cleaning Services has a 48 HOUR WARRANTY PERIOD from the day of completion of the cleaning. If we have missed an area, damaged or broken an item, please call within that time frame and we will come out and re-clean the area in question. We work very hard to avoid these issues by training our staff to be careful and detail oriented, and by inspecting our work. Complaints filed more than 48 hours after the completion of cleaning fall outside the warranty period, and unfortunately may not be covered. X-Act Care Cleaning Services will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly, or usage.

X-Act Care Cleaning Services is not responsible for not completing or providing the Service as a result of a breach of a warranty by the Customer (including a failure by the Customer to provide proper access to the property, utility services or a safe working environment); or any damages caused by defective cleaning materials or cleaning equipment provided by the Customer; not completing or providing the Service as a result of the Cleaner not proceeding for health and safety reasons; any loss or damage incurred by the Customer or any third party as a result of the effects of a force -majeure, being any event beyond the reasonable control of X-Act Care Cleaning Services; not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service; existing dirt, wear, damage or stains that cannot be completely cleaned or removed; any wear or discoloring of fabric or surfaces becoming more visible once dirt has been removed; any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or the cost of any key replacement or locksmith fees, unless keys were lost by X-Act Care Cleaning Services or the Cleaner.

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