Your refund policy states that you may be entitled to a refund, but you need to read this information before. We normally don’t charge you until we finish our cleaning services. If you are not completely satisfied with any part of your service, we will return to your home to re-clean the area/task within 24-hours or we’ll apply a credit into your account towards our next visit. This will not apply if you are home upon completion. If you are home and notice that the cleaner overlook something please don’t keep it to yourself, tell the cleaner to re-clean the area or call our office before the cleaner leaves your home. Please contact the office as soon as possible during our normal business hours. Our company X-Act Care Cleaning Services has a 48 HOUR WARRANTY PERIOD from the day of completion of the cleaning. If we have missed an area, damaged or broken an item, please call within that time frame and we will come out and re-clean the area in question. We work very hard to avoid these issues by training our staff to be careful and detail oriented, and by inspecting our work. Complaints filed more than 48 hours after the completion of cleaning fall outside the warranty period, and unfortunately may not be covered. X-Act Care Cleaning Services will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly, or usage.
X-Act Care Cleaning Services is not responsible for not completing or providing the Service as a result of a breach of a warranty by the Customer (including a failure by the Customer to provide proper access to the property, utility services or a safe working environment); or any damages caused by defective cleaning materials or cleaning equipment provided by the Customer; not completing or providing the Service as a result of the Cleaner not proceeding for health and safety reasons; any loss or damage incurred by the Customer or any third party as a result of the effects of a force -majeure, being any event beyond the reasonable control of X-Act Care Cleaning Services; not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service; existing dirt, wear, damage or stains that cannot be completely cleaned or removed; any wear or discoloring of fabric or surfaces becoming more visible once dirt has been removed; any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or the cost of any key replacement or locksmith fees, unless keys were lost by X-Act Care Cleaning Services or the Cleaner.